Frequently Asked Questions
Everything you need to know about your Mondaine timepiece.
Are Mondaine watches water resistant?
Most Mondaine watches are water resistant to 30 or 50 meters. Please check the specific product specifications for your model to ensure its rating before exposure to water.
How long does shipping take for a new order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy for timepieces?
We offer a 30-day return policy for all unworn watches in their original packaging with all tags and protective films intact. Return shipping costs are the responsibility of the customer unless the item is defective.
Do Mondaine watches come with a warranty?
Yes, all Mondaine watches purchased through our official store come with a 2-year international warranty covering manufacturing defects and movement issues.
What types of movements are used in your watches?
Mondaine primarily uses high-quality Swiss-made quartz movements, including our iconic SBB Stop2Go movement which mimics the original Swiss railway clocks.
Can I purchase replacement straps for my watch?
Yes, we offer a wide selection of genuine leather, metal, and vegan textile straps in various widths to customize or refresh your Mondaine timepiece.